Category Archives: Utah Restaurants

Douchebaggery at Sammy’s Cafe in Provo – I Won’t Be Back

So, I know you’re not supposed to blog when angry, but I don’t think I care at the moment 🙂

Yesterday, Groupon ran a deal for Sammy’s Cafe in Provo UT, $7 for $15 worth of food. Good deal, right? Apparently not.

My wife and I went today for lunch, and had an absolutely terrible experience. For starters, their fryer was broken, which sucked. When I asked what they were doing then for the lunch combo meal which included fries, I got a shrug. I finally got a “let me ask my manager”, followed by well, we can do a burger and shake instead. Not bad, I thought, so I ordered 2 lunch combos and handed over my Groupon.

What did I get? “Oh, I’m sorry, we can’t accept the Groupon for the lunch combo. WTF? That wasn’t mentioned anywhere on the Groupon, or on the page where I purchased the Groupon. The lunch combo thing is a regular offering, available every day from 11-3 (or 11-2??). I hardly think a freaking McDonald’s style combo meal (burger, fries, drink) qualifies as some special deal and thus a Groupon exclusion.

So, my wife and I just ordered something else. And what happened? I spent the afternoon sick 🙁 Puking and crapping up a storm, starting about an hour after having my lunch at Sammy’s.

I tweeted about the bad Groupon experience, and what was the response from Sammy’s? Passive aggressive much:

Douchebaggery Tweet from Sammy's Cafe in Provo UT

In all fairness, they also sent a tweet offering free fries since the fryer was broken, but it was sandwiched between two passive-aggressive tweets, so it sure didn’t feel like good customer service to me.

Groupon requires that any exceptions be specified by the company before running the deal, and are to be included in the details on the deal page. No such exclusion was present, thus they were legally required to accept the Groupon for what I wanted to order.

Well, I’ve filed a formal complaint with Groupon, which could lead to everyone who bought one being given the option to get a refund.

This isn’t the first crappy customer service experience I’ve had at Sammy’s Cafe, but it will damn sure be the last. I’ve been here dozens and dozens of times over the last 2, almost 3 years since they’ve opened, with cash spent here totaling at least $1,000. I’ve written multiple glowing blog posts, Yelp and Urbanspoon reviews, etc. I’ve sent dozens of friends, co-workers, relatives and even strangers here for food.

Well, no matter how tasty the food is, enough bad customer service is enough. I won’t be back, EVER, and I highly advize you don’t go either.

If you want an awesome burger and fries, and WAY better customer service, Tommy’s Burger is right around the corner at 405 West 100 North. Map below:

[googlemaps=http://maps.google.com/maps?hl=en&ie=UTF8&q=tommys+burger+provo&fb=1&gl=us&hq=tommys+burger&hnear=Provo,+UT&cid=0,0,10294454255799702913&ll=40.236868,-111.665318&spn=0.005733,0.00912&z=16&iwloc=A&output=embed]

See, what did I say, passive aggressive. This just in from @sammyscafe:

And they keep on coming!!!

Would anyone seriously want to do business with a place and an owner who treats customers like this??

Beyond Glaze – The New Best Donuts in Utah

I’ve become something of a deal hunter over the last few months, and I came across a special on DealsThatMatter.com for a place called Beyond Glaze, a donut (or doughnut, if you prefer) shop I’d never heard of. Ever one to try new things, I snagged the deal and set off to try a new Utah donut shop.

And let me just say, holy crap, these are some incredible donuts! Easily some of the best I’ve had. Better than Krispy Kreme, better than Daylight Donuts…heck, these might be the best donuts I’ve ever had, which is very, very cool. Even cooler though is the story behind this place.

Beyond Glaze is a family business, founded by the Grandpa of the family. He used to own a construction business, but when the recession hit and the housing market took a tumble, he decided to get out and do something else…and somehow that led to really awesome donuts. Well, I never thought I’d say this, but yay for the recession!

Before going, I read a few reviews to get a feel for Beyond Glaze, and most of what I read was quite positive. The few negatives cited the fact that these are “just” glazed donuts with some toppings. Well, my friends, there is no such thing as “just” a glazed donut! Having made donuts on numerous occasions, I can tell you that making a perfect glazed donut is an extremely difficult thing to do…and these were truly perfect glazed donuts.

They have over two dozen different flavors, with more appearing all the time. On this particular trip, I sampled the following varieties:

A Blueberry Bliss Donut at Beyond Glaze in Draper UT
Blueberry Bliss Donut
A Blueberry Torte Donut at Beyond Glaze in Draper Utah
Blueberry Torte Donut
Cookies and Cream Donut at Beyond Glaze in Draper UT
Cookies and Cream Donut
A Maple Madness Donut at Beyond Glaze in Draper UT
Maple Madness Donut (I actually had the Maple Bacon (picture this with candied bacon pieces on top), which rocked!)
Nutmed Donut at Beyond Glaze in Draper Utah
Nutmeg Donut
A Strawberry Cream Cheese Donut at Beyond Glaze in Draper UT
Strawberry Cream Cheese Donut

Slobbering yet? You should be 🙂

All of these donuts were fantastic, but I had favorites 🙂 The Maple Bacon was, hands down, the best donut that I have EVER tasted. Maple frosting, candied bacon pieces…seriously, I’ve always said bacon makes everything better, and this just proves it!

The Nutmeg donut was my second favorite, and a close second at that. I love nutmeg, and this had an incredible flavor and aroma, as any great food should. Even my wife, who hates nutmeg, loved this donut.

And, coming in third was the Blueberry Torte. Killer donut, especially with the crumbly bits.

I really wanted to try their Peach Cobbler donut, and the Apple Crisp donut, but I guess this place is super popular and sells out fairly early in the day. If you want the best donuts, show up early 🙂

They have 2 locations, one in Draper, and one in SLC proper. You can view donut varieties and contact info online at BeyondGlaze.com

You can also follow them on Twitter @BeyondGlaze

If you want to call in an order to make sure you get the donuts you want, the phone number is 801-571-2309

The Draper location is here:

[googlemaps=http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=beyond+glaze+doughnuts,+draper,+ut&sll=37.0625,-95.677068&sspn=52.152749,83.408203&ie=UTF8&hq=beyond+glaze+doughnuts,&hnear=Draper,+UT&cid=13663084866029734261&ll=40.528643,-111.897941&spn=0.005708,0.00912&z=16&iwloc=A&output=embed]

And the SLC location is here:

[googlemaps=http://maps.google.com/maps?hl=en&ie=UTF8&q=beyond+glaze+slc&fb=1&gl=us&hq=beyond+glaze&hnear=Salt+Lake+City+International+Airport+(SLC),+776+N+Terminal+Dr,+Salt+Lake+City,+UT+84116&view=map&cid=1513492628926254630&ll=40.756214,-111.89234&spn=0.005689,0.00912&z=16&iwloc=A&output=embed]

Breakfast at Communal in Provo Utah

A few weeks ago I was attending the anniversary party for Pizzeria Seven Twelve, and I heard someone say that Communal was going to start doing breakfast. Communal makes some of the most delicious food, so I was super excited to give their breakfast a try 🙂

So, being a food blogger and all, I contacted Colton and Joseph, the owners of Communal, and they invited my wife and I in for a delicious breakfast…emphasis on the delicious! In the interest of full disclosure, the meal was on the house…so thanks guys! So, without further ado, my review of the amazing breakfast menu at Communal in Provo:

Communal Provo Breakfast Menu

As you can see, just reading the menu is enough to make one’s mouth water. And, like everything Communal does, the breakfast menu is loaded with fresh, local ingredients. While everything looked wonderful, I decided to go with the 2 Clifford Farm Eggs Any Style (over medium for me), Home Fries and House Made Sausage or Bacon (bacon for me)($8.00).

Bacon Eggs and Home Fries at Communal in Provo

And yes, it tasted as good as it looks…perhaps better 🙂 One test of a great chef is to see if they can get eggs over medium correct, and these were absolutely perfect! The bacon was incredible, and the home fries were some of the best breakfast potatoes that I’ve ever had…ever. Of course, bacon and eggs isn’t complete without a side of Wheat Toast, with Butter and Jam ($2.50).

Wheat Toast with Jam and Butter at Communal Provo

My wife, having the sweet tooth that she does, elected to go with the French Toast with Spiced Apples and Real Maple Syrup ($8.50), and a glass of Winder Farms Grape Juice ($3.50). Now, this isn’t my first review of Communal, and when I reviewed their dinner menu my one complaint was the quantity of the food vs. the price. I’m happy to say that breakfast appears to be a complete reversal, as this was a massive pile of french toast, and a fantastic price for the quantity and quality!

Communal French Toast Breakfast in Provo UT

The apples were perfect, just lightly spiced. The french toast was thick and delicious, sprinkled with powdered sugar, and then doused with some of the tastiest real maple syrup I’ve tasted. My wife, despite being pregnant, only managed to finish about half, so this would be a perfect dish to share for breakfast.

But wait, that’s not the end of it! Colton decided to surprise us with a couple of things we didn’t even order (but that we were SO glad he did 🙂 ). First, before the rest of our food had arrived, he surprised us with one of their Daily Pastries (Blueberry today, $2.50). This was, hands down, the best blueberry muffin I’ve ever tasted. I’ve always been partial to muffins at Paradise Bakery, but this was so much better that I’m not sure I can adequately describe it. It was flaky, crunchy and soft all at once, and the flavor was out of this world.

Communal Breakfast Blueberry Muffin

Seriously, if you’re the light breakfast type, just drop in for one of their daily pastries, and you will be more than satisfied! Finally, after a mound of delectable food, Colton sent us over a cup of their Drinking Chocolate ($3.50). It is essentially hot chocolate, but unlike any hot chocolate I’ve ever tasted.

Communal Drinking Chocolate on their Provo Breakfast Menu

It is their own blend, and the flavor profile was just stunning. It is a bittersweet chocolate, but there is a giant hand cut marshmallow in the cup, so each subsequent sip is just a tad more sweet than the last as the marshmallow melts. My wife, who usually detest hot chocolate, drank at least half…it was that good 🙂

You’ll have to forgive me for the excessive use of smileys, but for the first time in quite some time I left a restaurant grinning from ear to ear, so I’m attempting to translate that here via smileys 🙂

And that is that, my review of Communal’s breakfast menu. This was quite literally the best breakfast I’ve had in a very long time. Were I forced to identify a negative, I would say I was sad that Eggs Benedict wasn’t on the breakfast menu, but I believe it is on their Saturday Brunch menu, so I can’t even complain about that!

Whether you are looking for a light breakfast or a feast, Communal has something for you. Their breakfast hours are Tuesday-Friday from 7:30am-10:30am, with brunch served Saturday from 8am-1pm.

If you’re a fan of Communal, either breakfast or dinner, you should definitely visit the Communal Facebook Fan Page. To stay up-to-date on the latest Communal happenings and menu changes, visit the Communal Website or their twitter page: Communal Provo Restaurant and Communal Twitter Page .

You can keep up-to-date on Colton and Joseph’s current and future restaurant happenings at the Heirloom Restaurant Group website, or by following @heirloomgroup on Twitter.

Communal is located at 102 North University Ave., Provo, UT 84601, right between Goldsmith’s and the Wells Fargo building. You can reach them at 801-373-8000. Reservations can be made online from their website via OpenTable.

Directions are here:

[googlemaps=http://maps.google.com/maps?hl=en&ie=UTF8&q=communal+provo+ut&fb=1&gl=us&hq=communal&hnear=Provo,+UT&cid=0,0,8530779246421279842&ei=V04GTeLROoH0tgONy82OAQ&oi=local_result&ved=0CBcQnwIwAA&ll=40.237229,-111.658087&spn=0.005733,0.00912&z=16&iwloc=A&output=embed]

But wait!!! There is more! Communal was kind enough to give me a $25 gift card, good for their breakfast only, to give away! Now you too can try Communal’s Provo Breakfast, possibly for free!

All you need to do is follow @HeirloomGroup on Twitter (Communal’s parent company), and then tweet the following:

GIVEAWAY: Follow @HeirloomGroup & Re-Tweet this for a chance to win a $25 gift card for an awesome breakfast at Communal in Provo!

The contest begins from the moment this post is live, and ends Sunday, December 19th, at 11:59pm MST. On Monday, December 20th, I will randomly select one person who has tweeted the above message to win the gift card. Please, only 1 entry per person. If you win, I (@Sams_Antics) will contact you via Twitter to notify you that you have won.