I read a quote yesterday from Albert Einstein that says “Only two things are infinite, the universe and human stupidity, and I’m not sure about the former.” Working as a consultant in the Internet marketing industry, I can tell you that the latter is absolutely true.
Vilfredo Pareto was a genius, and his 80/20 rule is as applicable today as it was in his time. Case in point, SEO clients.
I am an Internet marketing consultant, specializing in SEO and Social Media. I’ve been working as a consultant in that industry for over 5 years, and in all that time I’ve found that clients, despite paying sometimes ludicrous amounts of money each month for my expertise, rarely do as they are told. Why is that?
For example, just yesterday I had to cancel some work for a client because they have yet to implement changes to their website that I sent to them over 2 months ago. The changes are simple, literally copy and paste, and yet they have not been implemented. I just don’t get it. That client paid $2,625 for those documents/changes.
The sad thing is, that really isn’t unusual! I’ve had client’s paying $5,000, $10,000, even $25,000 per month who have done the exact same thing. They pay, I do, and they ignore. Not too bright, if you ask me.
The reason I reference Pareto’s Law is that, in my experience, only about 1 in 5 clients actually implement the on-site changes I send, and only about 1 in 10 clients do it correctly/completely. Why on God’s green earth would a client pay thousands of dollars for something just to toss it aside? It boggles my mind.
The funniest thing is when I have clients ask me why they aren’t ranking yet, after months of ignoring the changes I send for them to implement. Really? You wonder why you aren’t ranking?
This shouldn’t really bother me, since I get paid whether changes are implemented or not. However, I got into this business to help people make their websites better, to actually improve the quality of what is online, so it really does bother be.
I can say with 100% accuracy that every client I have worked with who has implemented my recommended changes exactly as sent, in a timely manner, has achieved their ranking goals (usually within a matter of a few months). I know what I am doing, and if you are going to pay for the expertise, do us both a favor and LISTEN!
Alas, the only conclusion I can come to is that too many companies have more money than sense. If you are going to pay for something, and your business would benefit from using what you paid for, then common sense would dictate that you use what you paid for…wouldn’t it? 🙂